Jobs

Gong is seeking a Mid-Market CSM to act as a trusted strategic advisor to revenue and operational leaders, driving customer engagement, product adoption, and delivering measurable business outcomes. This role involves managing a book of business, mitigating risk, and driving account growth, with responsibilities including achieving quarterly metrics for gross dollar retention, expansion, and multi-year renewals. The ideal candidate will have 3+ years of B2B enterprise SaaS customer success or consulting experience, a track record of owning senior stakeholder relationships, and a passion for customer centricity.