Jobs

BackOps is seeking a Customer Success Manager to build deep relationships and drive measurable value for a portfolio of accounts in the logistics and supply chain industry. This role involves serving as a trusted advisor, understanding customer goals, and proactively guiding adoption and growth. You will own the end-to-end customer relationship, from onboarding to renewal and expansion, while collaborating with product and engineering teams to ensure customer needs are met. The ideal candidate has 5+ years in a customer-facing role, strong communication skills, and a commercially minded approach to customer success.