Exchange Operations Specialist (US) NADEX Exchange Chicago, Illinois Chicago, Illinois Full-time 70000 - 110000 A game goes to overtime. A player gets scratched an hour before puck drop. An election result gets called at 2am. You’re the one who makes sure our markets reflect reality—accurately, on time, and within CFTC standards. This is an operations role at the center of our predictive markets business. You’ll manage contracts from creation to settlement, monitor live events, research outcomes, and resolve disputes when things get complicated. You don’t need to be an engineer—but you need to think sharply, move fast, and care deeply about getting it right. This role lives at the intersection of sports, markets, and operations. You’ll have real ownership from day one. A game goes to overtime. A player gets scratched an hour before puck drop. An election result gets called at 2am. You’re the one who makes sure our markets reflect reality—accurately, on time, and within CFTC standards. This is an operations role at the center of our predictive markets business. You’ll manage contracts from creation to settlement, monitor live events, research outcomes, and resolve disputes when things get complicated. You don’t need to be an engineer—but you need to think sharply, move fast, and care deeply about getting it right. This role lives at the intersection of sports, markets, and operations. You’ll have real ownership from day one. #Remote Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope. Are you ready to kickstart your future with us? Benefits Competitive salary Attractive annual leave entitlement including: birthday, work anniversary 401(k) plan with employer match Eligible for company-sponsored group health, dental, vision, and life/disability insurance Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. Responsibilities

Provide expert-level support for the Production and Demo exchange environments, including contract creation and scheduling, end-of-day processing, and settlement of expired contracts

Monitor live events and ensure markets settle accurately and on time in accordance with CFTC standards

Verify outcomes using authoritative sources: official league stats, government releases, regulatory filings. If there’s an edge case, you anticipated it and wrote the rule for it.

Assist with problem support and resolution; partner cross-functionally with trading, compliance, and technology teams

Draft clear, unambiguous settlement language that accounts for postponements, cancellations, amended results, and anything else the world throws at you.

Investigate and resolve settlement disputes under time pressure, maintaining a full audit trail that meets CFTC standards.

Surface process gaps and work with the team to close them—this role has a direct line to how operations evolve.

Requirements

Experience with databases, spreadsheets, and operational tools; SQL, Python, FIX, Linux, or job scheduling/monitoring software experience is a strong plus

A sports fanatic with a feel for markets — you follow the storylines, know the leagues, and understand why the details matter

Sharp under pressure — when a market is live and time is short, you move decisively

A strong researcher — you find the authoritative source, not just the first result

Clear and fast in your writing — settlement rationales, escalation summaries, and edge case documentation written well and quickly

Knowledge or experience with options, futures, or prediction market products

Comfortable working in a mission-critical operational environment with live production stakes

Bachelor's degree in Economics, Mathematics, Computer Science, or a related field preferred

Excellent troubleshooting and problem-solving skills; ability to partner across internal teams

Schedule

Sports don’t follow business hours—and neither does this role. You’ll work rotational shifts covering evenings, weekends, and holidays, with weekday off-days provided in exchange. This is a remote role.

Nice to Have

1–3 years in sports betting operations, prediction markets, derivatives, or a related field.

Familiarity with binary options, categorical markets, or other exchange-traded products.

Experience with sports data platforms (Sportradar, Genius Sports) or political forecasting tools.

Knowledge of CFTC regulations or exchange compliance basics.

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