Jobs

Island is seeking an experienced Escalation Engineer to join their global team in Toronto. This role involves owning complex technical investigations end-to-end for large enterprise customers, spanning browser, network, cloud, and endpoint layers. The ideal candidate will have 5+ years in a technical support escalation role, strong networking and web debugging fundamentals, and excellent communication skills to advocate for customers and drive product improvements. You will analyze technical data, collaborate with R&D, and contribute to incident response and post-incident analysis, directly impacting how Fortune 500 enterprises experience Island's platform.