Jobs

NinjaOne is seeking a Global Manager, Customer Retention Programs to lead and scale their customer retention and collections function across regions. This role involves overseeing a global team, driving strategy, and ensuring operational consistency while balancing customer experience with financial outcomes. The ideal candidate will have proven experience leading multi-region teams in customer retention, strong cross-functional collaboration skills, and a track record of improving renewal rates and reducing churn. This hybrid remote position in Tampa, FL, requires a leader with exceptional analytical, financial, and communication skills.