Jobs

Thatch is seeking a Member Experience Specialist in San Francisco to be the primary point of contact for members, helping them navigate healthcare and benefits with confidence. This role involves providing frontline support, resolving complex issues, and educating members, while also identifying patterns and collaborating with cross-functional teams to improve the overall member experience. The ideal candidate will have 1-4 years of customer support experience, excellent communication skills, and a strong motivation to work in health tech and fin tech. You will play a crucial role in ensuring members feel supported and in enhancing Thatch's support workflows and documentation.