Jobs

Applecart is seeking its first dedicated Technical Product Support Associate to be the vital link between internal users and Product Development teams. This foundational role involves triaging support tickets, resolving Tier 1 & 2 issues, and managing incident lifecycles, with a clear growth path into more senior technical operations or engineering roles. The ideal candidate will have 2+ years of product support experience, strong organizational and communication skills, a detective mindset for problem-solving, and a desire to learn backend systems like SQL and DataDog. This hybrid position offers a unique opportunity to help define support processes as the company scales.