Jobs

Firmus Technologies is seeking a Senior Customer Success Manager to own the end-to-end lifecycle for strategic enterprise customers on Firmus AI Cloud. This hybrid role involves driving customer success, growth, and commercial outcomes from onboarding through long-term retention. The ideal candidate will have proven B2B SaaS or infrastructure customer success experience, strong commercial acumen, and the ability to translate technical concepts for business stakeholders. You will be responsible for ensuring customers achieve measurable value from Firmus's energy-efficient AI compute solutions.