Jobs

Mercury is seeking a Senior Implementation Manager to join their Revenue team, focusing on guiding high-value new customers through their initial journey with Mercury's financial products. This role involves leading sophisticated implementation and training sessions, accelerating time-to-value, and building customer confidence. The ideal candidate will have 3+ years of experience in customer-facing implementations within a SaaS or fintech environment, demonstrating strong judgment and the ability to manage complex accounts. You will own a rolling book of 20-30 active implementations, make real-time prioritization decisions, and distill insights for product and sales teams, all while thriving in a fast-moving, ambiguous environment.