Junior-Mid Customer Success Manager (Day shift) Customer Success Webshare Vilnius Vilnius Full Time We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources. The team waiting for you: Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams. You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you. The team waiting for you: Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams. You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you. Up for the challenge? Let’s talk! In this role, you'll:

Support existing and potential customers by answering questions, responding to feedback, and guiding them to the right information or next step.

Identify customer-reported bugs, collect the details needed to reproduce them, and report them to the appropriate team for investigation.

Share recurring customer suggestions and pain points with the Product team so they can be considered in product improvements and future development.

Improve FAQs and support macros by updating unclear answers, adding missing information, and making self-service content easier for customers to use.

Train and refine the AI chatbot by reviewing its responses, correcting inaccurate answers, and helping it handle more customer queries successfully.

Monitor and respond to Trustpilot reviews, escalating urgent feedback and turning repeated themes into automation or workflow improvement ideas.

Working hours:

Day shift 09:00 to 18:00 EET.

Your skills & experience:

Previous experience in customer support, customer success, or another client-facing role.

Excellent communication skills in English and Lithuanian.

Strong problem-solving mindset, with the ability to prioritize effectively and stay focused on customer needs.

Comfortable adapting to change, handling pressure, and staying calm in a fast-moving environment.

Strong communication and collaboration skills, with the ability to work effectively within and across teams.

Nice to have:

Experience with Intercom automations.

Experience writing documentation or maintaining a knowledge base.

Salary & Benefits:

Gross salary: 1500 - 2250 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.

Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.

Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.

Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.

Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.

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