Principal Product Manager - Verification & Activation(Exchange) Corporate Product Management Sydney, Australia Sydney, Australia Melbourne, Australia Full-time Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. About the Role Crypto.com Exchange serves tens of millions of users globally, and every one of them passes through the same critical moment — the transition from a verified identity to a funded, active trader. As we scale into new markets and expand our product suite, the speed, clarity, and reliability of that transition becomes a direct driver of trading volume, retention, and revenue. This role owns that transition end-to-end — across five deeply connected areas. KYC Approval — You will own the identity verification platform from initiation through to approval. This means managing multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks, and making the KYC experience fast and reassuring for every user — regardless of the market they are joining from. Re-KYC — You will own the re-verification experience for existing users. When compliance requirements, risk triggers, or document expiry require a user to re-verify, you ensure that the process is low-disruption, clearly communicated, and completed with minimal impact on their trading activity. Deposit & Withdrawal — You are the gatekeeper for how money moves in and out of the Exchange. You will own not just the deposit and withdrawal experience, but the underlying decisions that shape it: which payment methods are available in each country, who is eligible to use them, what limits apply, and when a method is added, modified, or removed. You will ensure users can fund their accounts quickly and transparently — with the payment method that is most natural to them in their market. First Trade & Activation — A funded account is not the finish line. You will own the activation ladder from first deposit through to first trade and first perp or index position, removing every barrier that stands between a user with capital and a user who is actively trading. Onboarding Rewards — You will own the reward and incentive mechanics from KYC completion onward: KYC approval incentives, first-deposit bonuses, and first-trade cashback. These are the levers that accelerate activation and turn intent into action at every rung of the ladder. Sign-up rewards, issued before KYC, are owned by the Discovery, Growth & Onboarding PM. These five areas are held by one PM because the decisions in each are inseparable. The speed of KYC approval determines how many users reach the deposit step. The quality of the deposit experience determines how many reach their first trade. Re-KYC is not a compliance afterthought — a poorly designed re-verification flow can disrupt the trading activity of your highest-value users. The reward mechanics at each stage shape the pace of the whole journey. This is an execution-first, high-ownership role. The PM who takes it drives stakeholders to unblock, prioritise, and ship — without waiting for direction. The Team Daily partners: Compliance / Legal — KYC and AML standards, FATF Travel Rule, regional licensing constraints Risk — fraud scoring, synthetic identity detection, and manual review escalation Engineering — IDV platform, payment rail integrations, API and SDK delivery Operations — manual review queue management, vendor SLA oversight, Re-KYC workflow management Payment Rails PM — fiat Campaigns — onboarding reward ladder design from KYC completion through to first trade Discovery, Growth & Onboarding PM — shared instrumentation and alignment at the KYC initiation boundary; reward handoff About the Role Crypto.com Exchange serves tens of millions of users globally, and every one of them passes through the same critical moment — the transition from a verified identity to a funded, active trader. As we scale into new markets and expand our product suite, the speed, clarity, and reliability of that transition becomes a direct driver of trading volume, retention, and revenue. This role owns that transition end-to-end — across five deeply connected areas. KYC Approval — You will own the identity verification platform from initiation through to approval. This means managing multi-vendor IDV infrastructure, combating synthetic fraud and AI-generated identity attacks, and making the KYC experience fast and reassuring for every user — regardless of the market they are joining from. Re-KYC — You will own the re-verification experience for existing users. When compliance requirements, risk triggers, or document expiry require a user to re-verify, you ensure that the process is low-disruption, clearly communicated, and completed with minimal impact on their trading activity. Deposit & Withdrawal — You are the gatekeeper for how money moves in and out of the Exchange. You will own not just the deposit and withdrawal experience, but the underlying decisions that shape it: which payment methods are available in each country, who is eligible to use them, what limits apply, and when a method is added, modified, or removed. You will ensure users can fund their accounts quickly and transparently — with the payment method that is most natural to them in their market. First Trade & Activation — A funded account is not the finish line. You will own the activation ladder from first deposit through to first trade and first perp or index position, removing every barrier that stands between a user with capital and a user who is actively trading. Onboarding Rewards — You will own the reward and incentive mechanics from KYC completion onward: KYC approval incentives, first-deposit bonuses, and first-trade cashback. These are the levers that accelerate activation and turn intent into action at every rung of the ladder. Sign-up rewards, issued before KYC, are owned by the Discovery, Growth & Onboarding PM. These five areas are held by one PM because the decisions in each are inseparable. The speed of KYC approval determines how many users reach the deposit step. The quality of the deposit experience determines how many reach their first trade. Re-KYC is not a compliance afterthought — a poorly designed re-verification flow can disrupt the trading activity of your highest-value users. The reward mechanics at each stage shape the pace of the whole journey. This is an execution-first, high-ownership role. The PM who takes it drives stakeholders to unblock, prioritise, and ship — without waiting for direction. The Team Daily partners: Compliance / Legal — KYC and AML standards, FATF Travel Rule, regional licensing constraints Risk — fraud scoring, synthetic identity detection, and manual review escalation Engineering — IDV platform, payment rail integrations, API and SDK delivery Operations — manual review queue management, vendor SLA oversight, Re-KYC workflow management Payment Rails PM — fiat Campaigns — onboarding reward ladder design from KYC completion through to first trade Discovery, Growth & Onboarding PM — shared instrumentation and alignment at the KYC initiation boundary; reward handoff Life @ Crypto.com Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Are you ready to kickstart your future with us? Benefits Competitive salary Medical insurance package with extended coverage to dependents Attractive annual leave entitlement including: birthday, work anniversary Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope. Work Perks: crypto.com visa card provided upon joining Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team. About Crypto.com: Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at https://crypto.com. Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. Key Responsibilities

KYC — From Initiated to Approved

Own the identity verification platform strategy, roadmap, and execution — not just vendor management

Build toward multi-vendor routing optimisation across KYC providers and equivalents — maximising pass rates, minimising fraud, and managing cost-per-verification as a P&L metric

Drive the platform toward self-serve configurability so that product teams across the Exchange can configure IDV requirements, decision rules, and vendor preferences without an Engineering dependency for every change

Deliver composable IDV components — document collection, liveness, facematch, motion — that can operate independently across different product contexts

Lead initiatives to combat synthetic fraud through liveness challenges, e-ID integrations, and ML-powered fraud scoring in partnership with Risk and IDV vendors

Monitor and manage false positive rates carefully — fraud defence must not sacrifice real users

Evaluate and roadmap Non-Doc (document-free) verification and Reusable Identity solutions as high-leverage levers for reducing drop-off while maintaining compliance

Use the external competitive benchmark of approximately 2-minute average KYC completion at best-in-class multi-asset brokers as a reference bar for roadmap prioritisation

Work with Compliance to ensure regional KYC variations are handled in the product without creating dead-end or confusing experiences for users in specific jurisdictions

Re-KYC Experience

Own the product experience for existing users who are required to re-verify their identity due to document expiry, regulatory triggers, risk-profile changes, or periodic compliance review cycles

Design the Re-KYC journey to be low-disruption, clearly communicated in advance, and completable with minimal drop-off — with particular attention to users who are mid-activity or holding open positions at the time of a re-verification trigger

Build a communication cadence — advance notice, reminders, and grace period management — that is as carefully designed as the verification UX itself

Ensure the Re-KYC flow reuses the same IDV infrastructure as new-user KYC, maintaining consistency while accounting for the distinct context of an existing, active user

Track Re-KYC completion rate within grace periods, Re-KYC-triggered account restriction rate, and time from first prompt to approval as dedicated success metrics

Deposit & Withdrawal — Fiat and Crypto

Own the deposit and withdrawal experience across all markets. Act as the gatekeeper for payment method availability — deciding which methods live in each country, who is eligible, what limits apply, and when a method is activated, modified, or removed.

Fiat rail coverage to maintain and expand:

Own the country-specific payment method matrix — maintaining a live view of what is available where, what is pending, and what the roadmap is for each market

Define and enforce the eligibility rules that sit between a user's KYC level and their access to specific deposit and withdrawal methods

Define deposit and withdrawal limits per method, per tier, and per market — and own the product experience when a user hits a limit, including clear messaging, escalation paths, and upgrade prompts

Manage the onboarding of new payment methods end-to-end: vendor or banking partner evaluation, integration scoping, compliance sign-off, UX design, and launch

Own FX spread and processing-fee UX transparency — users who understand what they are paying convert at higher rates and churn at lower rates

Own the on-chain deposit and withdrawal experience alongside fiat: network selection UX, confirmation time expectation-setting, address management, and withdrawal SLA transparency

Target deposit success rate above 92% across fiat and card on-ramping

First Trade & Activation Ladder

Own the progression from first deposit to first trade and beyond — the ladder does not end at a funded account

The activation sequence this PM owns: KYC approved → first deposit → first trade → first perp or index position; each rung has its own conversion rate and its own friction to remove

Work with the Exchange trading product team to identify and remove barriers between a funded account and a first executed trade — product discovery, market navigation, order entry UX, and fee transparency

Own the onboarding reward ladder from KYC completion onward — KYC approval incentives, first-deposit bonuses, and first-trade cashback — in coordination with Campaigns; sign-up rewards are owned by the Discovery, Growth & Onboarding PM

Localisation

Own the product roadmap for adding new markets and new local payment methods — in coordination with BD, Legal, and Engineering

Localisation means understanding why a user in the Philippines prefers GCash over a bank transfer and ensuring the product reflects that reality — it is not a translation exercise

Track local payment rail coverage and local deposit success rates as dedicated regional metrics

AI-Native Ways of Working

Use agentic AI tools — Cursor, Claude Code, Gemini, LibreChat, Glean, or equivalent — with human-in-the-loop practices to accelerate delivery

Champion AI-native product development practices across your squad

Requirements:

Experience

6–8+ years in Product Management

Proven experience at a high-growth technology company — crypto exchange, fintech, neo-bank, or multi-asset broker preferred but not mandatory — where you have personally owned and solved the problems described in this role: identity verification, fiat payment rails, deposit conversion, or compliance-heavy product ownership

Specific experience with IDV platforms, payment rail integration, or KYC/AML product design is a strong plus

Technical fluency — the plumbing

Understands payment gateway logic, ledger systems, and API integration

Can discuss multi-vendor IDV routing logic, decision trees, liveness detection architecture, and composable IDV component design with Engineering

Experience building or overseeing APIs, SDKs, and developer tooling as product deliverables — not just consuming them

Regulatory fluency

Deep understanding of global KYC and AML standards (FATF, regional equivalents), SCA, GDPR, and local payment regulation

Able to translate regulatory constraints into product requirements — and push back where compliance is being used as an excuse for poor UX

Data — the conversion / risk / cost triangle

Every roadmap decision lives in the trade-off between conversion, risk, and cost — must be able to quantify all three axes and make principled trade-offs with data

SQL fluency; proficiency with Mixpanel, Amplitude, or equivalent for funnel analysis

AI-native workflow

Demonstrable use of AI tools (Cursor, Claude Code, Gemini, LibreChat, or equivalent) with human-in-the-loop practices — required, not optional

Execution and ownership

Drives stakeholders to unblock, prioritise, and ship without waiting for direction in a decentralised, 24/7 environment

Proven ability to lead cross-functional squads and influence Legal, Risk, and Compliance without formal authority

Track record of taking a major onboarding or payments flow from a known friction point to shipped and measurably improved

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