Jobs

Gong is seeking an experienced and dynamic Manager, Technical Support to lead and grow their Dublin-based support team. This hybrid role involves managing a multi-tiered team of Technical Support Associates and Engineers, ensuring exceptional customer support for a global customer base. The ideal candidate will be a proven leader in a fast-paced SaaS environment, passionate about team development, crisis management, and operational excellence. Responsibilities include cultivating team culture, managing escalations, supporting vendor operations, and driving process improvements to achieve operational excellence.