Jobs

Relay is seeking a Customer Success Specialist II - Specialty Markets to manage a dedicated Mid-Market book of business across diverse sectors like Education, Golf, and Healthcare. This role is crucial for driving revenue through retention and site-level expansion, ensuring customers leverage Relay's core value proposition. The ideal candidate will be a tactical strategist with 3+ years of experience in Customer Success, possessing strong analytical, commercial, and communication skills to foster multi-threaded relationships and advocate for specialty market customers internally. You will master the customer lifecycle for a wide array of use cases, interpreting health metrics and conducting deep discovery to solve unique business problems.