Jobs

Thatch is seeking an Operations Lead (Member Support) to own and scale their support function, delivering best-in-class service to members, employers, and brokers. This role involves coaching and developing a team of specialists, standing up new support channels, and preparing for high-stakes periods like Open Enrollment. The ideal candidate will have 7+ years of relevant experience, including 3+ years in people management and 3+ years in customer-facing support for complex benefits, healthcare, or finance products. You will be the operational and cultural backbone of the team, managing escalations and driving cross-functional improvements to the customer experience.