Jobs

AlphaSense is seeking a Customer Success Manager (CSM) to ensure clients realize measurable outcomes from their investment in the platform. This role involves partnering with Account Managers to optimize the customer journey, focusing on product adoption and engagement. The CSM will proactively monitor usage, drive value through tailored strategies, and act as a client advocate internally. Candidates should have 2-4+ years of experience in Customer Success or a client-facing SaaS role, with a proven ability to build relationships and use data to inform decisions.