Jobs

Gong is seeking a Technical Support Engineer for their Premium Support team to provide expert-level technical guidance and support to their largest customers. This role involves troubleshooting complex issues, analyzing root causes, and collaborating cross-functionally with various teams to drive solutions in a fast-paced, SLA-driven environment. The ideal candidate will have 4+ years of experience in technical support for B2B SaaS products, strong communication skills, and proficiency with tools like SQL, Snowflake, and API debugging. This position offers the opportunity to significantly impact customer satisfaction and product adoption while contributing to continuous improvement and mentoring teammates.