Jobs

As an Implementation & Support Specialist at Luminary, you will be the primary point of contact for customers, owning the end-to-end onboarding process and providing day-to-day support. This role involves configuring customer tenants, delivering training, troubleshooting issues, and serving as a product expert. You will work closely with Customer Success Managers to ensure seamless onboarding and support experiences, while also contributing to the improvement of onboarding playbooks and product documentation. We are looking for someone with 2-4 years of experience in wealth management or B2B fintech SaaS customer-facing roles, who is detail-oriented, proactive, and skilled at translating complex product knowledge into clear guidance for users.