Jobs

Factory is seeking a Mid-Market Solutions Engineer with a strong software engineering background and a passion for customer success. In this role, you will guide customers through their technical journey, from evaluation to adoption, ensuring they realize value from Factory's products. You will lead technical onboarding, diagnose complex issues, and collaborate with engineering and product teams to improve the overall customer experience. The ideal candidate will have 2-3 years of experience in a technical customer-facing role and a deep understanding of software development fundamentals.