Jobs

Alpaca is seeking a Customer Success Manager for the APAC region to be the primary contact for B2B/enterprise customers, driving relationships from launch through renewal. This role is crucial for enabling financial markets access globally by helping customers launch US securities and crypto trading apps. The ideal candidate will have 4-6 years of customer success experience, comfortable with APAC hours, and possess FinTech and API knowledge. You will ensure customer satisfaction, manage escalations, and collaborate cross-functionally to champion partner needs and influence product roadmaps.