Jobs

Mercury is seeking a Customer Support Specialist - Weekend to join their growing team, supporting over 200,000 startups and small businesses. This role involves providing warm, competent, and empathetic support to users across chat, email, and phone, handling a wide range of account requests and product inquiries. The ideal candidate will have 2+ years of customer experience, a deep understanding of the product, and the ability to translate complex financial concepts into clear user communication. You'll also contribute to improving processes, identifying systemic flaws, and collaborating with engineering and partner banks. This position requires working at least one weekend day per 5-day shift, with fixed schedule options available.