Jobs

Firmus Technologies is seeking a Head of Customer Success to lead its customer success function for Firmus AI Cloud. This Director-level role involves building and leading a team of Customer Success Managers, owning the complete customer lifecycle for strategic enterprise clients, and defining the function's strategy and governance. The ideal candidate will have 8+ years of experience in customer success leadership within a B2B SaaS or infrastructure environment, with a strong track record of building high-performing teams and managing executive relationships. This position is crucial for ensuring customer value realization as Firmus scales its ambitious AI infrastructure build-out.