Jobs

As a Customer Onboarding Officer at Quince, you will be the primary point of contact for new retail partners, leading cross-border technical integration and ensuring seamless communication with the logistics network. This role requires a blend of technical troubleshooting, project management, and strong relationship-building skills. You will be responsible for guiding clients through API integrations, managing operational workflows, providing technical support, and advocating for partner feedback to drive system improvements. Candidates should have 3+ years of experience in customer success or technical support within e-commerce or cross-border logistics, with strong technical skills in API/ERP systems and excellent communication in English and Mandarin.