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Customer Care Expert
Customer Care Expert
SkelloSkello is seeking a Customer Care Expert to join their team in Paris, focusing on strategic key accounts. This role involves ensuring customer satisfaction and loyalty by managing the deployment of Skello's AI HR solution for new clients and providing personalized follow-up for an existing portfolio of 70 accounts. The ideal candidate will have at least 2 years of experience in strategic account management, client relations, or project management, with strong project management and negotiation skills. You will act as a privileged interlocutor for high-level stakeholders, identify client needs, and collaborate with internal teams to optimize Skello's usage and contribute to product evolution.