Jobs

Thatch is seeking an Operations Specialist, Billing and Collections to manage a high-volume queue of billing and collections tasks, ensuring premium payments are current and enrollments accurate. This vital role involves resolving overdue invoices, investigating billing discrepancies, and making independent judgment calls on collections strategy. The ideal candidate will have 2+ years of direct billing or collections experience, strong analytical skills, and excellent communication, with a focus on balancing collection outcomes with employer relationships. You will also contribute to building and refining Standard Operating Procedures (SOPs) as the company scales.