Jobs

Gong is seeking a Customer Success Manager (CSM) to act as a trusted strategic advisor to revenue and operational leaders, driving customer engagement and product adoption. This role focuses on delivering measurable business outcomes, mitigating risk, and fostering account growth, with performance measured by gross dollar retention, expansion, and multi-year renewals. The ideal candidate will have 2+ years of B2B enterprise SaaS customer success or consulting experience, a track record of managing a book of business, and strong relationship-building skills with senior stakeholders.