Jobs

As the Senior Manager, Customer Centricity at Tabby, you will define and implement what constitutes a good customer conversation, focusing on judgment, research, empathy, and fair resolution for complex customer interactions. This role involves building the capability of managers to consistently deliver high-quality customer experiences and holding them accountable for missed opportunities. You will own the diagnosis and improvement of CSAT, manage the LLM Quality Team, and leverage data analysis to drive continuous improvement in customer satisfaction. We are looking for a data-fluent leader with 7+ years in CX, service, or sales coaching leadership, comfortable in an LLM-heavy environment, who can lead change and influence stakeholders.