Associate Account Manager (Montreal) Commercial Partner Success Montreal Montreal Full-time The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role Overview As Fresha continues to grow globally, we're looking for an exceptional Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact. Role Overview As Fresha continues to grow globally, we're looking for an exceptional Account Manager to join our team. You'll work cross-functionally with commercial, marketing, and product teams — owning partner relationships, driving revenue growth, and protecting retention across your portfolio. This role suits someone who thrives in a fast-paced environment, works autonomously, and wants to make a real commercial impact. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you. What you will be doing

Own your portfolio: build meaningful, long-term relationships through regular meetings with partners.

Drive commercial growth: meet KPIs across monetization, upsell, and retention by educating partners on the full value of Fresha.

Execute with data: analyze account-level reports and build effective plans to grow revenue from existing accounts.

Reduce churn: maintain a consistent contact strategy across your portfolio to keep partners engaged.

Collaborate broadly: work with internal teams to ensure a seamless partner experience at every touchpoint.

What we are looking for

2+ years in account management with a clear track record of revenue growth.

Full sales cycle ownership: from onboarding through to long-term revenue generation (2–3 years).

SMB experience: comfortable closing sales and generating incremental revenue in a high-volume environment.

Portfolio management: proven ability to drive commercial outcomes across a large, diverse book of business, ideally in SaaS.

Team mindset: to roll your sleeves up and support the wider team when needed.

Verbal and written communication skills in both English and French.

Added Bonus

Multi-selling - Experience with selling multiple products at a time.

CRM - Experience with a CRM, we use Hubspot.

At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

Interview Process

Screen Stage (30 mins) - Video-call with a member from the Talent Team.

1st Stage (30 mins) - Video-call with our Head of Account Management.

2nd Stage (30 mins) - Video-call with one of our Commercial Leaders.

Final Stage (45 mins) - Video-call with our Heads of Account Management and General Manager.

We aim to complete the entire interview process and deliver feedback within 3 to 4 weeks.

Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe

Benefits

• Work-life balance: 25 days of flexible leave that we encourage you to take.

• Retirement: Pension Plan with up to 5.95% employer match and RRSP 3% matching employer contributions

• Health Insurance: Fully covered by Fresha.

• Additional Perks: Wellness products/services Perkbox.

• Free Counseling.

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