Jobs

Alpaca is seeking a Production Support Engineer to drive the evolution of its customer-facing technical support, ensuring scalability and efficiency for exceptional client service. This role involves solving complex L2 escalations, optimizing L3 handoffs, and improving support process efficiency through tooling and training. The ideal candidate will have 7+ years of experience in technical escalation, expertise in troubleshooting distributed systems and APIs, and proficiency with SQL, Kubernetes, Grafana, and Git. Join a dynamic, globally distributed team committed to opening financial services to everyone on the planet.