Jobs

Netomi is seeking a Lead Business Analyst (Contract) to join their team, focusing on deep analysis of agentic, multi-turn AI conversations. This role involves understanding customer behavior, identifying failure patterns, and translating these into actionable insights to improve AI and operational decisions for enterprise customers. The ideal candidate will have 5-8+ years of experience in analytics, strong skills in SQL and Python, and experience with LLMs or Gen-AI tools for data analysis. You will be responsible for leading conversation-level analytics, identifying systemic patterns, and acting as a subject-matter expert in conversational AI analytics.