Jobs

Stord is seeking a Head of Customer Experience to be a strategic visionary, responsible for the end-to-end customer journey and the long-term health of their global enterprise portfolio. This role involves leading a high-impact organization to scale a world-class CX framework, ensuring 100% retention, optimizing P&L performance, and positioning Stord as a strategic partner to complex brands. The ideal candidate will have 12+ years of experience in Customer Experience leadership, a proven track record in managing multi-million dollar portfolios, and strong analytical and operational expertise. This leader will drive the global CX roadmap, own the financial health of the customer portfolio, and foster cross-functional synergy to translate customer feedback into product and operational improvements.