Jobs

Mercury is seeking a Customer Support Specialist for their EMEA team in Dublin, Ireland, to provide exceptional support to their growing base of over 200,000 startups and small businesses. This role involves answering user questions via chat and email, handling account requests, and translating complex banking information into clear communication. The ideal candidate will have 3+ years of customer experience, proficiency with Zendesk, and a strong ability to exercise empathy and competence while working a fixed schedule that includes at least one weekend day.