Jobs

About the Role
We’re looking for a sharp, detail-obsessed, and highly personable Operations Associate (Contractor) to join our team and support the onboarding of clinicians in our growing healthcare marketplace. You’ll be a key player in ensuring a world-class experience for our providers while identifying opportunities to streamline and scale our onboarding workflows and processes.
You’ll be interfacing directly with clinicians and working cross-functionally to improve operational workflows, reduce friction, and raise the bar on every aspect of the onboarding funnel. If you’ve worked in operations at a high-growth tech company and thrive in fast-paced, high-ownership environments, we want to meet you.

What You’ll Do
Serve as a primary point of contact for onboarding new clinicians, delivering a high-touch, high-quality experience.
Execute onboarding tasks to move high-volume clinicians through Wheel’s onboarding funnel and get them onboarded to client-specific protocols, ensuring high-quality readiness of our clinician network and fast throughput to our clients.
Identify inefficiencies or pain points in the onboarding funnel and propose operational improvements.
Collaborate with cross-functional teams (recruiting, credentialing, product, client success) to drive execution and iterate on onboarding flows.
Track and manage key onboarding metrics, raising blockers early and pushing initiatives forward with urgency.

What We’re Looking For
3+ years of operations experience at a high-growth tech company, marketplace, or tech-enabled services org.
Demonstrated ability to manage high-volume, detail-heavy workflows without dropping balls
Strong written and verbal communication skills - professional, clear, and personable under pressure.
Experience working directly with external stakeholders (e.g., customers, providers, clients).
Operational mindset: you see the inefficiencies and instinctively want to fix them.
High EQ and comfort interacting with clinicians in a professional, empathetic manner.
Self-starter with excellent time management, prioritization, and follow-through.
Experience with low-code tools + SQL a plus, but not necessary.