Senior Platform Engineer (Infrastructure) Engineering Infrastructure Pristina Pristina Full-time The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role overview Fresha is seeking a Senior Platform Engineer with a background or hands-on experience in software development, whether at work (Software Engineer) or on side projects, to join our Platform and Infrastructure Engineering Team. You will help push our platform and engineering department to the next phase, ensuring engineers have the best internal tools, a local developer experience, and the necessary resources to work more efficiently and continue delivering industry-leading features to our growing platform. Platform team's mission is to "Improve software development lifecycle to be: Reliable, Secure, Fast & Cost-effective", ensuring we always take the proper steps to prioritise their needs and ability to reach their optimal velocity while optimising our budgets and keeping our costs flexible to meet business objectives. We achieve this by the following: "We build simple, composable components" * Inspired by Unix philosophy of simplicity and modularity * Each service does one thing well *Clear interfaces over complex implementations * Push complexity to the edges where it belongs "We make adoption optional, value mandatory" * Engineers choose their tools and approaches * Platform features win by being better, not by force * Only security and compliance are non-negotiable "We invest in knowledge and automation equally" * Build with future AI assistance in mind * Document context and decisions, not just steps * Automate repetitive tasks To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our office 4 days per week, with the option to work from home on Wednesday. Prishtina office address: Ramiz Sadiku Complex, Prishtina 10000 As a Senior Platform Engineer, we want you to be a driving force in enhancing the development of our platform and its services. Regardless of the stage in its lifecycle, we want to ensure that we offer engineers the right solution for the job that will make the Fresha engineering department better than yesterday and industry-leading. Like most incredible teams in history, we strive to achieve this with strong collaboration and communication (with our engineers). Role overview Fresha is seeking a Senior Platform Engineer with a background or hands-on experience in software development, whether at work (Software Engineer) or on side projects, to join our Platform and Infrastructure Engineering Team. You will help push our platform and engineering department to the next phase, ensuring engineers have the best internal tools, a local developer experience, and the necessary resources to work more efficiently and continue delivering industry-leading features to our growing platform. Platform team's mission is to "Improve software development lifecycle to be: Reliable, Secure, Fast & Cost-effective", ensuring we always take the proper steps to prioritise their needs and ability to reach their optimal velocity while optimising our budgets and keeping our costs flexible to meet business objectives. We achieve this by the following: "We build simple, composable components" * Inspired by Unix philosophy of simplicity and modularity * Each service does one thing well *Clear interfaces over complex implementations * Push complexity to the edges where it belongs "We make adoption optional, value mandatory" * Engineers choose their tools and approaches * Platform features win by being better, not by force * Only security and compliance are non-negotiable "We invest in knowledge and automation equally" * Build with future AI assistance in mind * Document context and decisions, not just steps * Automate repetitive tasks To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our office 4 days per week, with the option to work from home on Wednesday. Prishtina office address: Ramiz Sadiku Complex, Prishtina 10000 As a Senior Platform Engineer, we want you to be a driving force in enhancing the development of our platform and its services. Regardless of the stage in its lifecycle, we want to ensure that we offer engineers the right solution for the job that will make the Fresha engineering department better than yesterday and industry-leading. Like most incredible teams in history, we strive to achieve this with strong collaboration and communication (with our engineers). Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you. Tech Stack:

Docker in production and local development

AWS EKS

Kafka for our asynchronous message queues

Elixir / Ruby for main services

NextJS/Typescript for our frontend services

RDS PostgreSQL for persistent data storage

GitHub Action as CI tool of choice - Jenkins & Argo Workflow for legacy pipelines

Redis for key/value store

Terraform for resource management

What you'll do:

Architecture - Define and develop the infrastructure architecture to support multi-region deployments

Automation - Seek out processes that can be improved with automation and have internal Developer Experience as the main driver.

Leadership - Effectively scope and lead projects autonomously.

Developer Experience - Extend our local development experience offerings for engineers

Knowledge Sharing - Enrich knowledge across the department by creating Documentation, SOPs, Runbooks and fascinating knowledge-sharing sessions

Observability - Extend Monitoring & Observability capabilities.

Accessibility - Simplifying the process for engineers to access this data

Collaboration - Collaborate and enable engineers to do their jobs more efficiently

Efficiency - Developing tools to maximise engineering efficiency, such as automating the rollback of deployed applications.

We'd love to hear from you if you:

Have experience in software development

Demonstrate strong opinions and actively contribute ideas, driving discussions and solutions.

Are deeply passionate about their work and proactively challenge existing processes to foster continuous improvement.

Experience working with microservices and distributed systems at scale

Have experience with working on cross-team projects

Have AWS experience, we use EKS, RDS, S3, Cloudfront and MSK extensively

Have an understanding of SLIs, SLOs & SLAs

Knowledge of platform and ops concepts such as networking and Linux administration

Experience with monitoring tools: we use Datadog, Grafana, ELK, Sentry and OpsGenie.

Have experience with Claude code

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