Customer Success Manager Customer Success New York City New York City Full Time 120000 - 140000 Who you are You’re a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. You’re curious, adaptable, and comfortable learning new technologies quickly. You take ownership of your work and care about helping customers achieve real value. You’re confident working with a range of stakeholders—from engineers to team leads—and are continuing to build your ability to navigate more complex customer environments. You thrive in fast-moving environments where priorities can shift, and you’re excited to grow your skills while contributing to a team that’s building and scaling. At Copia, you’ll work with industrial and engineering teams to help them adopt modern tools that improve how they collaborate, manage code, and operate critical systems. Copia is growing quickly, and this role is ideal for someone who is excited about being part of a fast-paced startup and looking to develop into a more senior Customer Success leader over time. Who you are You’re a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. You’re curious, adaptable, and comfortable learning new technologies quickly. You take ownership of your work and care about helping customers achieve real value. You’re confident working with a range of stakeholders—from engineers to team leads—and are continuing to build your ability to navigate more complex customer environments. You thrive in fast-moving environments where priorities can shift, and you’re excited to grow your skills while contributing to a team that’s building and scaling. At Copia, you’ll work with industrial and engineering teams to help them adopt modern tools that improve how they collaborate, manage code, and operate critical systems. Copia is growing quickly, and this role is ideal for someone who is excited about being part of a fast-paced startup and looking to develop into a more senior Customer Success leader over time. Come join us! Copia is growing extraordinarily fast! Join a best-in-class start-up with huge amounts of upside and impact. Our headquarters is in New York City. What You'll Do:

Manage a portfolio of customer relationships, supporting them from onboarding through renewal
Build strong relationships with customer stakeholders, particularly engineering and operations teams
Lead regular customer engagements including onboarding sessions, check-ins, and business reviews (with support as needed)
Help customers adopt Copia and guide them toward best practices
Identify adoption risks and work with internal teams to proactively address them
Partner with Sales on renewal and expansion opportunities
Collaborate closely with Product, Engineering, and Support to resolve customer issues and improve the overall experience
Translate customer feedback into clear insights for internal teams
Track customer health, engagement, and key success metrics
Contribute to improving Customer Success processes as the team scales

What you'll need:

3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role
Experience working with customers in a SaaS or technical environment
Ability to learn new technologies and workflows quickly
Strong communication and relationship-building skills
Good organizational skills with the ability to manage multiple customers and priorities
Comfort working in a fast-paced, evolving startup environment
Experience collaborating cross-functionally with teams like Sales, Product, or Support
Willingness to take ownership and continue developing as a Customer Success professional

Nice to have:

Experience working with industrial automation environments or engineering-heavy organizations
Familiarity with PLC systems, manufacturing technology, or hardware engineering workflows
Experience working in high-growth startup environments
Background supporting technical product adoption or complex software deployments
Familiarity with Git or modern engineering collaboration tools
Familiarity with Hubspot CRM

**This position is hybrid out of our New York City HQ.**

This position is hybrid out of our New York City HQ.

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