Jobs

Mercury is seeking a strategic and detail-oriented Customer Support Learning & Enablement Specialist to join their CS Operations team. This role involves designing and scaling learning and knowledge initiatives for their Customer Support team, covering both business and personal banking. The specialist will own end-to-end enablement programs, from identifying needs and designing structured learning experiences to measuring impact and continuously improving how teams are enabled. The ideal candidate is passionate about enabling others, grounded in instructional design, and brings a systems-driven mindset to delivering learning at scale, with 3+ years of experience in L&D or enablement.