Jobs

Faye is seeking a Customer Experience Team Lead to manage and mentor a team of 10-15 CX agents in their Richmond, Virginia office. This role involves overseeing daily operations, ensuring high-quality customer interactions, and optimizing shift coverage. The ideal candidate will have 2+ years of experience in a customer support leadership role, strong coaching skills, and a data-driven mindset to track KPIs and improve performance. You will play a critical role in developing agents, handling escalations, and contributing to a fast-paced, technologically adept environment.