Jobs

As a Lead Technical Support Engineer at Parloa, you will be instrumental in ensuring high-quality customer experiences with their conversational AI platform. This role involves troubleshooting complex issues, guiding users, and acting as a crucial link between customers and internal teams. You will own customer issues end-to-end, manage escalations, and contribute to improving support processes and knowledge management. Parloa is seeking candidates with 5-8 years of customer-facing technical support experience, strong troubleshooting skills, and a data-informed approach to problem-solving, ideally within SaaS environments.