Jobs

Mercury is seeking a Customer Support Strategic Program Manager to join their Customer Experience Strategy & Planning team. This role involves driving strategic and operational programs to improve customer and agent experience, scale operations, and implement change across various teams. The ideal candidate will have 4-6 years of experience in program management or related fields, strong organizational skills, and the ability to bring clarity to ambiguous initiatives. You will be instrumental in fostering alignment, coordination, and efficiency within Mercury's Customer Experience operations.