Jobs

Jumia is seeking a strategic and results-driven Head of Customer Experience (CXP) - Country to lead and elevate local service operations in Senegal. This pivotal role involves leading high-performing teams, optimizing customer journey touchpoints, and leveraging data to maximize satisfaction and loyalty. The ideal candidate will have 3-5 years of experience in CX, preferably in e-commerce, with strong analytical, leadership, and project management skills. Join Jumia to champion a customer-centric vision and shape the future of customer experience in a fast-paced market.