Jobs

Mixpanel is seeking a Senior Customer Strategy & Operations Manager to be a strategic advisor and operating partner to the VP of Global Customer Success. This role involves owning how Mixpanel understands, retains, and grows its customer base by diagnosing drivers of upsell and churn, and scaling post-sales motions. The ideal candidate will be hands-on with customer-level data, design systems for action, and build AI-powered tooling. They should possess structured thinking, a bias for action, and be comfortable with both strategic discussions and deep SQL queries, with 5+ years of experience in revenue or CS operations at a high-growth B2B SaaS company.