Jobs

Emergent is seeking an Agent Reliability Enablement Manager to lead the onboarding, training, and continuous upskilling of their Agent Reliability Engineers (ARE) team. This role involves designing learning paths, conducting technical enablement workshops on modern software development and AI workflows, and coaching for quality in customer interactions. The ideal candidate will have 5+ years of experience in technical support or training, a strong grasp of software development, and a passion for AI and coaching. You will play a crucial role in ensuring the effectiveness of engineers supporting customers using AI to build applications at global scale.