Jobs

Gong is seeking a Senior Customer Success Manager (CSM) to join their new Industry Expansion (IX) team, a foundational role in a "startup within a startup." This CSM will act as a strategic advisor to revenue leaders, driving customer engagement, product adoption, and measurable business impact within emerging industries. Responsibilities include owning customer relationships, managing the end-to-end renewal process, and contributing to quarterly metrics for gross dollar retention and multi-year renewals. The ideal candidate will have 3+ years of B2B enterprise SaaS customer success or consulting experience, with a passion for driving customer centricity and a growth mindset.