Jobs

AlphaSense is seeking a proactive Cloud Support Engineer to join their Customer & Product Support team in Pune. This role involves end-to-end technical problem-solving for customer issues across SaaS and private cloud environments, acting as the second line of defense for technical queries. The ideal candidate will have 2-4 years of experience in technical support or cloud operations, strong communication skills, and proficiency with CLI tools and scripting. This position offers a strong foundation for career growth within support or into Site Reliability Engineering, with an emphasis on leveraging AI tools to enhance impact.