Jobs

Gong is seeking a customer-centric, strategic Senior Manager to lead a Mid-Market Customer Success team. This role involves hiring, coaching, and developing a team of 6-8 CSMs, driving customer growth, and ensuring retention and expansion. The successful candidate will own team metrics related to gross dollar retention, account growth, and business value delivery, while collaborating cross-functionally to enhance customer success processes. This leadership position requires 2+ years of CSM team management and 6+ years in a customer success role within B2B SaaS.