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The Senior Director, IT Infrastructure and End User Experience at LILA is a key leadership role responsible for the strategy, design, delivery, and operation of the company's corporate IT infrastructure and the entire employee computing experience. This includes managing a broad IT portfolio from networks and endpoints to collaboration suites like Microsoft 365 and Google Workspace, and overseeing the full end-user technology lifecycle. The successful candidate will drive operational excellence, continuous innovation, and AI enablement, ensuring a secure, resilient, and modern technology environment that empowers employee productivity and business growth. This role requires a strategic leader with 12+ years of IT experience, including 5+ years in a director-level infrastructure or end-user services role, and a proven track record in large-scale transformations and managing global teams.