Jobs

Gong is seeking a Manager, Technical Support Engineer - Tier 3, to lead a global team of experts in resolving the most complex technical challenges. This role involves managing and mentoring a highly skilled team, driving technical resolutions, and acting as a liaison between customers, GTM teams, and R&D. The ideal candidate will have 5+ years in B2B customer support, strong technical acumen in software development, APIs, and SQL, and a proven ability to drive process improvements and manage incidents.