Jobs

Ethos is seeking a Manager, CX Quality to lead initiatives for continuous improvement across their customer support organization. This role will oversee Quality Assurance, Training, and Complaints Management, ensuring high-quality customer service and fostering a culture of accountability and learning. The ideal candidate will have 5+ years in customer support/CX, with at least 2+ years managing training or quality teams, and a proven ability to lead high-performing teams. This position is crucial for enhancing customer experience and outcomes through strategic process development and cross-functional collaboration.