Jobs

AlphaSense is seeking a Manager I, Expert Insights - ECS to oversee the day-to-day operations of their Expert Call Services team in Chicago. This role involves coaching Analysts to achieve call quotas and Client Research Managers to increase customer engagement and call volume. The ideal candidate will have 2+ years of client service experience and 1+ years of people management, with strong communication and coaching skills. You will be responsible for developing, managing, and incentivizing your team to deliver world-class service and contribute to department-wide initiatives.