Jobs

Gradial is seeking its first Customer Support Engineering Lead to build and automate the post-onboarding support experience for production customers. This customer-facing role requires someone who can quickly learn complex technical workflows, resolve issues with urgency, and leverage AI tools and coding agents to scale support operations. You will own day-to-day support, triage technical issues, and partner with cross-functional teams to improve the product based on customer feedback. This is an ideal opportunity for a builder to define best practices, implement AI-powered automation, and eventually scale the support function and team.