Jobs

Gong is seeking a Technical Support Engineer to provide expert-level support and technical guidance, ensuring an exceptional customer experience. This role involves troubleshooting complex issues, analyzing root causes, and collaborating cross-functionally to drive solutions in a fast-paced, SLA-driven environment. The ideal candidate will have 5-10+ years of experience in B2B SaaS technical support, strong troubleshooting skills with tools like SQL and Kibana, and a customer-first mindset to advocate for product enhancements and operational efficiency.